| Title: | Business Process Analyst |
|---|---|
| ID: | 2886 C&A |
| City: | Washington |
| State: | DC (District of Columbia) |
Location: FMC Headquarters, Washington, DC (Onsite with limited offsite support as coordinated)
Qualifications and Experience/Education:
• Process Analysis Expertise: Evaluates operational workflows including service desk operations, onboarding/offboarding, and customer service delivery.
• Process Mapping & Optimization: Develops detailed workflow diagrams using Microsoft Visio to identify inefficiencies, bottlenecks, and control gaps.
• Operational Data Analysis: Analyzes ticketing system data (e.g., ServiceNow, Track-It) to assess performance trends, resolution times, and service quality.
• SOP & Documentation Review: Reviews and develops SOPs aligned with actual operational practices and federal standards.
• Stakeholder Engagement: Conducts structured interviews to gather insights and validate findings.
• Continuous Improvement Focus: Recommends process improvements to enhance service delivery and operational efficiency.
• Soft Skills: Strong analytical thinking and communication skills.
• Experience: 5–7 years; BA/BS or equivalent experience
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