Help Desk Specialist (C&A)
Summary
| Title: | Help Desk Specialist (C&A) |
|---|---|
| ID: | 2896 |
| City: | Washington |
| State: | DC (District of Columbia) |
Description
These positions are primarily remote; however, candidates must be willing to travel to the Washington, D.C. area for occasional onsite meetings, discovery sessions, and stakeholder workshops as required.
- Provides Tier I and Tier II technical support for application users and administrators.
- Troubleshoots software, account access, and system issues; documents incidents and service requests.
- Escalates complex issues to technical teams and tracks them through resolution.
- Assists with user provisioning, password resets, and operational support during releases and testing.
